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news updated: 11/17/2008 |
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Controversy/Scams |
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Site Lead Story |
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We all experience stress in our lives. Some of us thrive on it. Some of us muddle through. And for... |
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It's happening all over Canada. Thousands in the Federal Public Service, and hundreds in each... |
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For many of us, getting to and staying at an optimal weight is a struggle. Sedentary life styles,... |
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We all have to deal with difficult, angry or even manipulative customers. The process is usually... |
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In our work in training government staff to deal with abusive or hostile members of the public, we... |
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You probably see hostile customers every day. You know, the ones that treat you like a personal... |
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Sometimes it's hard to figure. You labour to get the words just right. You write instructions for... |
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Introduction
Many organizations announce that their employees are their most valuable resources. ... |
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